If you have been using Starlink for some time, you are already familiar with its usage as well as its issues. However, at some point in time, you will come across a problem that is not in your hands to fix. As a result, you will need to claim a Starlink warranty in 2024. If you don’t know how to claim a Starlink warranty in 2024, you are in the right place. We will discuss exactly that. Let’s begin.
Why Do You Need to Claim Starlink Warranty?
If you have a well-working Starlink, you probably don’t need to claim a Starlink warranty. However, if things go south and your Starlink starts to perform out of order, you should think about claiming a Starlink warranty.
There are no such criteria as who should and who should not claim Starlink warranty. However, anyone who is tired of the issues he or she is facing should definitely do so. On the other hand, one should keep in mind that claiming a Starlink warrant is a tedious process and can easily take around 1 month for your replacement to arrive.
How to Claim Starlink Warranty in 2024
If you need to claim a Starlink warranty in 2024, contacting Starlink customer support is the best way to do it. Usually, customer support takes around 2 days to reply to your queries.
If you are having problems, check out our guide to contacting Starlink customer support and give it a try again. In most cases, Starlink will try to give you fixes or advice that are already available on our website, and you can check them all at once using our Starlink page.
When you go ahead to claim your Starlink warranty, you should know that due to high popularity and all the rage these days, Starlink customer support is usually running on high capacity. As a result, you will need some patience and time before contacting Starlink regarding your warranty.
If your claim gets approved, you will get the replacement delivered to your doorstep within 1 week. You cannot expect Starlink to send in a technician as they don’t do it even when you are setting up Starlink for the first time. This is because sending a replacement is cheaper than compared to sending a technician.
While claiming Starlink warranty, you will have to raise a support ticket, which we have nicely explained in our Starlink support guide. From there on, your conversation with Starlink will start, and you can sort through your issues with email.
Remember, while claiming the warranty, ensure you have sufficient proof for your claim, such as photos or internet speed screenshots. Also, try to explain the issue in a lengthy way, if possible.
In the next section, we will talk about the warranty aspects, such as the time and what else you need.
What is the Warranty Period for Starlink Hardware?
As of now, there are different Starlink plans as well as equipment that have different types of warranty coverages. Here we will try to go through all of them. Before discussing every hardware, you should know there’s a 30-day window to return your Starlink hardware. Suppose you receive your product today and are not satisfied with it, you can return the Starlink and get your complete money back. However, once the 30 days are over, you cannot do anything but claim a warranty.
Starlink Residential, Best Effort, and RV
If you have Starlink Residential or Best Effort, you will be getting a limited warranty of 12 months which becomes effective from the date of purchase. On the other hand, if you buy Starlink from an authorized seller, your Starlink warranty will be applicable from the date of activation. The same goes for Starlink RV customers as well.
Interestingly, European and UK customers are getting a warranty of 2 years if they purchase directly from the Starlink website. This makes it a bummer for US customers.
Starlink Aviation and Maritime
If you have purchased Starlink Aviation or Maritime for your business endeavor, you may be happy to know that Starlink offers 24 month or 2 years warranty from the date of activation on these services.
Starlink High Performance
Starlink High Performance is a residential service that has a different satellite. Unfortunately, just like the other residential options, you will have a considerably low warranty time of just 12 months or 1 year.
What is Covered in Warranty?
If you are going to claim a Starlink warranty in 2024, you should be aware of what’s covered and what’s not. As of now, the things covered in the warranty include the following:
- Dish
- Cables
- Router
- Mounts (Not Third-Party)
- Internet service
This means if any of these things go wrong, you can claim the warranty and get your replacement. In the case of Internet Service, either of your service equipment, such as the router or Dish, will be replaced.
However, you cannot claim a warranty if something happens due to natural calamities, such as rain or snow. Also, if a third-party technician has opened or tried to do something, your warranty will be void.
What is the Warranty of Replaced items?
If you have recently received your replaced item from Starlink after claiming the warranty, the replaced item will carry a warranty of 3 months from the date of issue. That means if you have recently got your router replaced, it will be covered for 3 months. In 3 months, if anything happens, you can get a replacement again.
The Bottom Line
Well, that’s all we have here about how you can claim a Starlink warranty in 2024. We hope this guide has helped you. If you are having trouble claiming your Starlink warranty, make sure to comment below, and we will help you out. If you are experiencing issues with Starlink, we recommend reading the Starlink disconnected error article to troubleshoot and resolve any problems you may be encountering
